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Privacy Policy

At G.O.A.T Full Arch, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which regulate how organisations collect, use, disclose, and manage personal information.

Further information about the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information?

Personal Information refers to information or an opinion that identifies, or could reasonably identify, an individual.

Examples of Personal Information we may collect include:

  • Full name
  • Phone number
  • Email address
  • Residential or business address
  • Enquiry details or correspondence
  • Information submitted through our website forms

We collect this information so we can effectively communicate with you and provide our services.

How We Collect Personal Information

G.O.A.T Full Arch may collect personal information through a variety of channels, including:

  • Website forms and enquiries
  • Email correspondence
  • Telephone conversations
  • Social media or digital communications
  • Events, training registrations, or service enquiries
  • Third-party referrals where relevant

While we take reasonable care when linking to third-party websites, we cannot guarantee the privacy practices or policies of external providers.

Why We Collect Personal Information

We collect personal information primarily to:

  • Respond to enquiries
  • Provide services or information you have requested
  • Manage client relationships
  • Improve our website and services
  • Send updates, educational material, or marketing communications where appropriate

In some cases, we may use personal information for purposes closely related to the original reason it was collected, where you would reasonably expect this.

You may unsubscribe from marketing communications at any time.

Sensitive Information

Sensitive information, as defined under the Privacy Act, may include information about:

  • Health or medical information
  • Racial or ethnic background
  • Religious or philosophical beliefs
  • Membership of professional organisations
  • Criminal history or political views

G.O.A.T Full Arch will only collect and use sensitive information:

  • For the primary purpose it was collected
  • With your consent
  • Where required or authorised by law
  • Where it is directly related to providing services to you

Third-Party Information

Where possible, we collect personal information directly from you. In some circumstances, information may be provided to us by third parties.

When this occurs, we take reasonable steps to ensure you are aware of the information that has been provided to us.

Disclosure of Personal Information

We do not sell or trade personal information.

However, we may disclose personal information in the following circumstances:

  • When you provide consent
  • When working with trusted service providers who assist in delivering our services
  • Where required or authorised by law
  • Where disclosure is necessary to protect our legal rights or obligations

All third parties who receive personal information from us are expected to maintain appropriate confidentiality and privacy standards.

Security of Personal Information

We take reasonable steps to ensure that personal information is protected from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification or disclosure

Personal information may be stored electronically or in secure physical records.

When personal information is no longer required for the purpose it was collected, we take reasonable steps to securely destroy or permanently de-identify it. Certain records may be retained for a minimum period where required by law or professional obligations.

Accessing or Updating Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

To request access or correction, please contact us in writing. We may require verification of identity before releasing information to protect your privacy.

In most cases, we will not charge a fee for access requests, however an administrative fee may apply if extensive copying or retrieval is required.

Maintaining Accurate Information

We take reasonable steps to ensure the personal information we hold is accurate and up to date. If you believe any information we hold about you is incorrect, please contact us so we can update our records.

Updates to This Privacy Policy

G.O.A.T Full Arch may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Privacy Enquiries or Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us.

G.O.A.T Full ArchEmail: info@goatfullarch.com
Phone: 1300 GOAT

We take privacy concerns seriously and will respond to all enquiries as promptly as possible